Shipping fees

Shipping is free on orders over $50 delivered within Canada, subject to certain restrictions.

The Northwest Territories, Yukon, Newfoundland, Nunavut, Prince Edward Island and certain other remote destinations are excluded from free shipping. In addition, oversized, overweight or unpackaged* products may be subject to additional charges. If you are in one of these destinations, or if your item is oversized, our customer service department will contact you to confirm shipping costs. You will then have the opportunity to accept or refuse the charges. If you refuse the charges, the order will be cancelled.

US orders may be subject to shipping fees.

*Oversized products may include, but are not limited to, bed liners, transfer tanks and bumpers.

Delivery

Delivery time may vary depending of the ordered product. It usually takes between 2 – 5 business days for delivering. Processing your order might take between 1-2 business days, before shipping. This may vary during holiday season.

After processing, you will receive an email with the tracking number.

Please note that PO Box are excluded for shipping. Please contact our customer service if you need to arrange another delivery location.

Incorrectly Shipped, Missing Items or Damaged Goods

We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our customer service department within 48 hours of receiving goods.

If we make an error when fulfilling your order, please contact customer service team within 48 hours of receiving your package to initiate a claim. Please send a brief email to info@onewayaccess.com alerting us of the error and we will correct any fulfillment mistakes as quickly as possible.

Incorrect received items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s).

One Way Access will pay return shipping fees in the following situations:

• The wrong fitment information was provided by the vehicule search tool on our site www.onewayaccess.com
• The wrong fitment advice was provided by our customer service department.
• The product was labelled wrong
• Damaged in transport 
• Defective product